Five phases.
One operating system.
The audit is the engagement. The plan is a living document. Execution is daily, with senior operators in your accounts and a Friday change log in your inbox. Measurement reconciles to your store's net revenue. Iteration runs on 14-day windows — wins promoted, losers killed without ego.
Process is the product.
Most agencies sell capability. We sell discipline. Capability is commoditised. Discipline is rare.
Decisions, not decks
We don't ship 60-slide quarterly decks. We ship decisions logged in writing, with reasoning, that your team can hold against us.
Friday change log
Every change made in your accounts — operator name, timestamp, expected impact, validation criteria. In your inbox before 5pm Friday.
14-day test windows
No 90-day zombie tests. Wins promoted. Losers killed. Compounding monthly lift becomes the operating rhythm.
Auditable reports
Every number reconciles to your store's net revenue. Every cell traceable to its source query. Discrepancies surfaced, not hidden.
Knowledge transfer built-in
Every engagement designed so it can end. Playbooks documented. Decisions logged. The next CMO inherits a coherent operation.
Cross-engagement learnings
Anonymised hypotheses we've tested across the portfolio short-circuit your test queue. The whole portfolio's discipline benefits every client.